Why we’re better
We careFor many people travelling to a new country there is concern about health and safety. Unfamiliar destinations can be stressful and we fully understand the need to make all travellers feel reassured that they are in safe hands.
Great GuidesTWX strongly believes that the quality of guides and escorts can make the difference between a good holiday and a great one. Anyone can memorise a few historical facts, but it takes personality and enthusiasm to bring them to life. Taking that extra bit of care to create a truly memorable experience rather than just doing it ‘by the book’ is the hallmark of a TWX guide.
That’s why we consistently update and expand our list of preferred guides in all our destinations. TWX associate offices are actively involved in this exercise of compilation to ensure we have the best list of guides & escorts for our assignments.
All guides & escorts on the panel are government approved, licensed guides and escorts, with a minimum of 2 years of work experience. Many have been with us for much longer and we often have repeat guests asking to have the same guide, which is especially rewarding.
Before each booking, guides and escorts are personally briefed by TWX or our associate offices on the guest profile and any specific requirement or need. Language fluency is especially important so we have English, French, Spanish, Italian, Japanese and Russian speaking guides.
As well as providing in-depth information on the destination, TWX guides and escorts are required to have the highest standards of personal hygiene and professional conduct.
All guides and escorts are regularly reviewed and given detailed feedback gathered from TWX customer service questionnaires. This helps insure quality control throughout our network, as well as empowering our guides to achieve their best. Our feedback forms are kept on file as part of our belief in transparency.
Giving BackTWX supports a variety of charitable endeavors in the countries we promote.
In the past many DMCs have been bogged down by layers of bureaucracy. By launching a new kind of DMC--one that is fast on its feet, able to create unique itineraries and special memories rather than just replicate the usual formulas --we are giving our clients the flexibility to be their best. New ideas can be embraced and implemented quickly rather than be stalled at the mercy of faceless travel bureaucrats and red tape, unable to keep pace with the demands of today’s travellers.
People coming to India and the Asian subcontinent are better informed, educated and experienced than ever before. They have the internet as their tour guide so why use a travel company? It’s the challenge we all face. The travellers today are independent, demanding and discerning…only travel companies that understand and respond to their unique needs will succeed.
We are looking forward to working with travel partners who share our commitment to providing exceptional experiences for clients who expect nothing less.
The high-calibre team at TWX has a proven track record.
We share the same dream: to reveal the best of the Asian subcontinent in all its beauty, diversity and wonder.
We hope this gives you a brief insight into what TWX is about. We’d love to meet and show you what makes us a better option for those seeking original, insightful solutions for their client’s travel needs.